Privacy Policy for Valo App

VALO places the highest priority on protecting your personal data and ensuring it is handled in accordance with the highest standards of security and privacy. This policy aims to clarify the types of data collected and how it is processed, ensuring transparency and compliance with applicable laws and regulations. Please read this policy carefully to understand how your data is protected.

1. Definitions
Unless the context indicates otherwise, the following terms in this policy have the meanings ascribed to them:
• Platform or App: Refers to the VALO application.
• Company: Refers to Albaz E-Commerce LLC, the owner of VALO.
• User or Client: Refers to any natural or legal person using the app to book hotels, chalets, farms, or heritage houses.
• Service Provider: Refers to any natural or legal person (owner of a hotel, chalet, farm, or heritage house) providing services through the app.
• Personal Data: All information provided by the user or service provider to the app, such as name, location, email, phone number, etc.
• Policy: Refers to this document and the terms and conditions it includes.

2. Data Collected
The VALO app may collect different types of data depending on interactions with users and service providers, including:

1. Registration Data:
   • Full name
   • Email address
   • Phone number
   • Location
   
   

2. Usage Data:
   • Booking requests
   • Payment details
   • Activity log within the app
   
   

3. Technical Data:
   • Device type and operating system
   • IP address
   • Cookies to improve user experience
   
   

4. Location Data:
   • Used to identify nearby accommodations or improve delivery services (if applicable)
   
   

3. Use of Personal Data
Personal data is used for the following purposes:

1. Providing Services:
   • Allowing users to book tourism services
   • Connecting users with relevant service providers
   • Processing payments and completing bookings
   
   

2. Communication with Users:
   • Sending notifications about bookings and updates
   • Handling complaints and inquiries
   
   

3. App Improvement:
   • Analyzing usage data to improve services
   • Offering a personalized experience for each user
   
   

4. Legal Compliance:
   • Complying with applicable laws and regulations in Oman
   • Disclosing data upon legal request or court order
   
   

4. Cookies

1. Use of Cookies:
   • The app uses cookies to enhance user experience by remembering preferences and analyzing behavior during app use
   • Cookies help improve overall performance and enable tailored services
   
   

2. Managing Cookies:
   • Users can manage or disable cookies through device settings
   • Disabling cookies may affect some app functionalities
   
   

5. Security Standards

1. VALO is committed to applying the best internationally recognized security standards to protect user data from unauthorized access or breaches
   
   

2. The app uses advanced encryption technologies to ensure the confidentiality of sensitive information such as payment and personal data
   
   

3. The app follows approved security protocols for Android and iOS to ensure compatibility and safety across devices
   
   

6. Handling Security Incidents

1. In the event of a data breach or security incident, the company will:
   • Notify affected users immediately upon discovery
   • Identify the scope and impact of the incident and act quickly to contain it
   • Take corrective measures to prevent recurrence
   
   

2. The company maintains a record of all security incidents and continually reviews and enhances its security systems
   
   

7. Intellectual Property Protection

1. All content available on the VALO app, including logos, designs, text, and software, is the exclusive property of the company
   
   

2. It is prohibited to use or reproduce any part of the content without prior written permission from the company
   
   

3. Users and service providers must not violate intellectual property rights or use the app for any unauthorized purpose
   
   

8. User Rights
Users have the right to:

1. Request access to their stored personal data
   
   

2. Correct any inaccuracies in their data
   
   

3. Request data deletion, provided it does not conflict with legal or contractual obligations
   
   

9. Amendments to the Policy
The company reserves the right to modify this privacy policy at any time. The “Last Updated” date at the top of this document will be revised accordingly. Continued use of the app after changes indicates your agreement to the updated policy.

10. Disclaimer

1. The company is not responsible for data breaches caused by cyberattacks or uncontrollable events, despite taking all necessary security precautions
   
   

2. Use of the app is at the user’s own risk, and the company is not liable for any damage caused by misuse